Walk-In / Behavioral Health Crisis Centers, Crisis Stabilization Units and Residential Crisis Facilities

Centerstone understands that a mental health crisis can vary in severity and urgency, which is why we offer a full continuum of crisis services. From walk-in support to short-term residential care, each level of service is designed to meet you where you are and provide the appropriate intensity of care to help you stabilize, stay safe, and connect to ongoing support.

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A Full Continuum of Crisis Services

Walk-In Support

Crisis Walk-In Centers

Centerstone’s Crisis Walk-In Centers provide immediate, in-person support for individuals experiencing a behavioral health crisis. Walk-in centers offer a safe, confidential environment where you can be assessed, receive crisis intervention, and be connected with ongoing care or other crisis services.

No appointment is needed, and our teams are trained to help you stabilize and access the resources you need. Generally, you can stay at our Walk-In Center for up to 23 hours per day depending on your personal circumstances and needs.

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Short-Term Intensive Care

Crisis Stabilization Units

Our Crisis Stabilization Units provide short-term, intensive support for individuals in acute mental health crises. Crisis Stabilization Units are designed to manage situations where symptoms are severe enough to require more structured care than outpatient services, but hospitalization is not necessary.

The goal is rapid stabilization, safety, and connection to ongoing care or community resources. Generally, you can stay at our Crisis Stabilization Unit for up to five days, depending on your personal circumstances and needs.

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Supportive Residential Care

Crisis Residential Facilities

Centerstone’s Crisis Residential Facility in Carterville, Illinois provides compassionate, short-term crisis care in a supportive and stabilizing environment for adults experiencing acute mental health challenges. Individuals may be struggling to manage symptoms that are too severe for outpatient care but do not require more intensive care like that offered in a Crisis Stabilization Unit or inpatient hospital.

This service can also serve as a step-down option for those transitioning out of a Crisis Stabilization Unit or psychiatric hospitalization, offering continuity of care in a supportive setting. Generally, you can stay at our Crisis Residential Facility for up to three days, depending on your personal circumstances and needs.

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Crisis Facility FAQs

Anyone experiencing a mental health or behavioral health crisis. Walk-in services are available for all ages and do not require an appointment.
A Crisis Stabilization Unit provides short-term, intensive care for acute mental health crises, while a Crisis Residential Facility offers a supportive environment for individuals needing stabilization that is less intensive than a Crisis Stabilization Unit or inpatient hospital. Residential care can also serve as a step-down from more intensive treatment.
Stays are generally short-term and focused on stabilization, with lengths varying based on individual needs and treatment plans.
Yes. All interactions and care are confidential, with information shared only as necessary for safety or as required by law.
No referral is needed for Crisis Walk-In Centers. Access to Crisis Stabilization Units and the Crisis Residential Facility may vary, and Centerstone staff can help guide you through the process.
Crisis Walk-In Centers and Crisis Stabilization Units typically operate extended hours to provide timely crisis support. Centerstone staff can provide details about hours and availability for each location.

Need help deciding where to start?

Centerstone can help assess your needs and connect you to the crisis service that fits your situation.

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Centerstone
Customer.care@centerstone.org
1921 Ransom Place, Nashville, TN, 37217, US
877-467-3123
Centerstone Alton Office